Refund policy
Alladdin Return And Refund Policy
This policy outlines the terms and conditions for the return, cancellation, and refund of rented items from Alladdin. Our services are available to clients in Dubai, Abu Dhabi, and across United Arab Emirates. Please read these terms carefully to ensure a smooth and transparent rental experience.
1. Nature of Agreement
All items provided by Alladdin, including but not limited to sofas, chairs, tables, majlis seating, staging, and décor, are for rental only and are not for sale. The client agrees to rent the specified items for an agreed-upon period as detailed in the rental agreement. Full ownership of the items remains with Alladdin at all times.
2. Inspection Upon Delivery and Collection
Delivery: Upon delivery, a Alladdin representative and the client (or their designated representative) will inspect all rented items to ensure they are in good condition and match the rental agreement. The client’s signature on the delivery note confirms acceptance of the items in their delivered state. Any discrepancies or damages must be noted on the delivery note before our team departs the location.Collection: At the conclusion of the rental period, our team will conduct a final inspection of all items upon collection. The client or their representative should be present for this inspection.
3. Return Conditions Post-Event
All rented items must be available for collection at the agreed-upon time and location following the event. Items should be in the same condition as they were delivered, with allowances for normal wear and tear. All items should be gathered in a single, accessible location for our collection team.
4. Client Responsibilities During Rental Period
The client is fully responsible for the rented items from the time of delivery until they are collected by our team. This includes:-
Ensuring items are used for their intended purpose.
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Protecting items from weather, theft, damage, or loss.
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Preventing any unauthorized alterations, modifications, or attachments to the items.
5. Damage, Loss, or Missing Items
The client will be held financially responsible for any items that are damaged, lost, or missing during the rental period. The cost to repair or replace the item(s) will be assessed by Alladdin and will be based on the item’s full replacement value. This amount will be charged to the client and is payable upon receipt of the invoice.
6. Cleaning, Misuse, or Alteration Charges
An additional cleaning fee will be charged if items are returned with excessive stains, spills, or require deep cleaning beyond standard procedures. Charges will also apply for any damage resulting from misuse or unauthorized alterations, such as affixing signs, painting, or structural changes.
7. Cancellation Policy
Cancellations must be submitted in writing via email. The following terms apply:-
Cancellation more than 7 days before delivery: A full refund of the rental fee will be provided.
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Cancellation within 7 days of delivery: A cancellation fee equivalent to 50% of the total rental cost will be charged.
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Cancellation after delivery or on the day of delivery: No refund will be issued, and the full rental amount is payable.
8. Refund Scenario
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Full Refunds: Issued for cancellations made more than 7 days prior to the delivery date.
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Partial Refunds: Applicable for cancellations made within 7 days of the delivery date (50% of the rental fee).
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No Refunds: No refunds will be granted for cancellations made on the day of delivery, after items have been delivered, or for items that were rented but not used by the client.
Refunds, where applicable, will be processed within 14 business days to the original payment method.
9. Disclaimer
Alladdin aims to adhere to all agreed-upon delivery and collection timelines. However, these schedules may be subject to change due to unforeseen circumstances, logistical challenges, or force majeure events (such as extreme weather, government restrictions, or other events beyond our control). We will communicate any delays or changes to the client as promptly as possible.
10. Contact Us
For any questions or concerns regarding our Return & Refund Policy, or to initiate a cancellation, please contact our customer service team:Alladdin Customer Service
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Email:contact@alladdin.ae
We thank you for choosing Alladdin for your event needs.